Frequently Asked Questions
Orders and Payment
How do I place an order?
Placing an order is easy! Simply browse our collections, select the items you love, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your payment and shipping information.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal and Shop Pay for secure, convenient checkout.
Can I make changes to my order?
If you need to make changes, please contact us within 24 hours of placing your order. We’ll do our best to accommodate, but changes may not be possible if the order has already been processed.
Shipping and Delivery
Where do you ship to?
We ship pan india! Shipping rates and times will vary based on your location. You can find detailed information during the checkout process.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times vary depending on your location, but standard shipping usually takes 5-10 business days.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email, allowing you to follow your order’s journey.
Returns and Exchanges
What is your return policy?
We want you to love your purchase! If you’re not satisfied, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Please visit our Returns page for more information.
How do I initiate a return?
To initiate a return, please contact our support team with your order number. We’ll provide instructions to complete your return or exchange.
Are there any items that cannot be returned?
Yes, certain items like final sale products are non-returnable. Please review our full return policy for details.
Product Information and Care
What materials do you use in your products?
Our clothing is crafted from high-quality, durable materials chosen for comfort, style, and sustainability. Detailed material information can be found on each product page.
How do I care for my Koredg clothing?
For best results, follow the care instructions on the label. Most items are machine washable in cold water. Avoid bleach, and tumble dry on low or hang to dry to extend the life of your garments.
General Inquiries
Do you offer gift cards?
Yes, digital gift cards are available in various amounts. They’re perfect for gifting and can be used toward any product on our site.
How can I contact customer support?
Our support team is available Monday to Friday, 9:00am – 5:00pm PST. For assistance, please contact us here, and we’ll be happy to help.
Get in touch
Have questions about your order, or a general enquiry?
